Returns & Exchange Policy

 

  • We offer 7 days hassle-free returns & exchange from the date of delivery.
  • You will have to self ship the products via Trusted courier companies and Courier charges are to be beared by you.
  • We require photos of the parcel packed, before you hand over to any courier company. Mail us the images on [email protected]. Damaged shipment or loss of shipment will not be accepted if no photos are shared on mail.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item
  • Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
  • For COD orders, a store credit will be provided within 2-3 working days from the day of return pickup on your registered email address/contact number.
  • Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. 
  • Refund for Return Items purchased using Discount Coupon codes will be issued in form of Store Credit only.
  • You can get in touch with us about any issues at our customer support portal or drop us a line at [email protected] and we will be happy to help.
  • For a faster response, send us a message on Whatsapp on 9892976835 with your order Id, Billing name and your Query (Strictly Messages, No Calls)
  • You can also reach us on Instagram @ thefrugalfrogstore. All queries will be solved between Monday-Friday,10am-6pm. All pending queries will be solved on priority the next day.
  • Please note that we do not solve customer queries on Whatsapp Call or Voice Calls on any number
  • Cancellations will only be possible till the order has not been dispatched from our warehouse.
  • To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, masks, boxers, briefs, trunks and perfumes. The Frugal Frog Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

 

Exchange

If you need to exchange the order for size just courier back the product by self ship on our below mentioned address. Do send a note mentioning which size you need. Once we receive your package we will courier you the new size without any additional charges.

 

Sale items

Products purchased on our exclusive Sale will not be eligible for Returns or Refunds.

Only Exchange for Size issues will be accepted within 2 days of receiving products.

 

Coupon Codes

For two or more items purchased using Coupon code applicable on total order amount – ONLY STORE CREDIT of final amount after Discount will be issued on Return of any such product(s)

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Warehouse Address

The Frugal Frog Store

E1-A, 207,Asmeeta Textile Park, Kalyan-Bhiwandi Road, Kongaon – 421311, Kalyan(W),

Maharashtra, India                                                                                                    

Mob : 8850134937 Email : [email protected]